Soulyra Labs
Shipping & Fulfilment
Effective 1 August 2026 · Soulyra Labs is a brand of Soulvaya Labs, INC
Every Soulyra Labs order is packed and shipped from our fulfilment facility in Phoenix, Arizona. This page describes what actually happens to your order, and how long each part of it takes.
Order processing
Orders are typically processed within 1–2 business days. Orders placed on a weekend or a public holiday begin processing on the next business day.
Shipping and delivery
Standard shipping generally arrives within 3–5 business days after processing, for most destinations in the United States. Delivery times can vary with carrier delays, weather, holidays and destination.
| Stage | Typical time |
|---|---|
| Processing and packing | 1–2 business days |
| Transit | 3–5 business days |
| Total, order to doorstep | 4–7 business days |
These are typical times, not guarantees. If we expect an unusual delay on your order, we will tell you as soon as we know, so you can decide what you want to do rather than waiting in the dark.
Shipping cost
Shipping is free on every order. There is no minimum, no threshold and no shipping line at checkout. The price you see on the product is the price you pay.
Where we ship
We currently ship within the United States only. International shipping may become available later. Checkout will only accept a United States delivery address.
Packaging
Your order ships in a protective box or padded mailer sized to the order, with packing materials where the product needs them and nothing decorative that would only be thrown away.
Tracking
Once your order ships you will receive an email containing the carrier, your tracking number and a tracking link. Your payment receipt arrives separately and immediately, from Stripe, at the moment you pay — that receipt is confirmation of payment, not of shipment.
If tracking says delivered and it is not there
Carriers occasionally mark a parcel delivered before it physically arrives, and parcels are often left somewhere unexpected. Before contacting us it is worth checking around the delivery location, asking anyone else at the address, and contacting the carrier directly with the tracking number.
If that does not resolve it, email hello@soulyralabs.com with your order number and we will help investigate.
Changing or cancelling an order
If your order has not yet entered fulfilment we will do our best to change or cancel it. Once it has entered fulfilment or shipped, changes are usually no longer possible — at that point the refunds policy applies instead.
Questions
Email hello@soulyralabs.com with your order number. We aim to reply within one business day.
Soulyra Labs, a brand of Soulvaya Labs, INC
131 Continental Drive, Suite 305, Newark, DE 19713, United States
hello@soulyralabs.com